Peterborough Register Office

Coronavirus (COVID-19) update:

Register Office: The office is open for pre-booked appointments only. For all other enquiries please call 01733 864646.

Ceremonies: The Government announced on 23 June that ceremonies will be allowed to take place from 4 July. Please do not ring or email us for information about this just yet, although it is appreciated that couples are seeking clarification about their ceremony and the restrictions that will be in place. We will be in a position to issue guidance in the next couple of days and will update our website with further information. Thank you for your patience.

Birth registrations: It is now possible to make an appointment to register the birth of your baby. Please note that there is a large backlog of births to register in Peterborough due to the national suspension of this service at the end of March - this means that you will have to wait longer for an appointment than would usually be the case. Thank you for your patience.

To book your appointment please go to the Register a birth page of our website

Death registrations: Registrations will take place over the telephone. You must not come to the Register Office. Please ensure the contact number you give us when making your appointment is correct as this is the number the registrar will phone you on to complete the registration. During the call, the registrar will explain the process for the paperwork.

Notice of marriage/civil partnership appointments: As ceremonies are allowed from 4 July we will be contacting, in ceremony date order, those couples who need to give their notice of intention. Please bear with us at this exceptionally busy time.

Citizenship Ceremonies: Following guidance from the government on 23 March 2020, all ceremonies have been cancelled until further notice.

Certificates: Orders can only be taken for certificates from recently registered births and deaths. The priority service is suspended.

EUSS service: This service is not currently being offered.

Updated: 1 July 2020

Introduction

We provide a professional registration service for life's important events such as births, deaths, marriages and civil partnerships as well as celebratory services such as citizenship ceremonies, naming ceremonies, and the renewal of marriage vows. We are based at The Register Office, 33 Thorpe Road, Peterborough PE3 6AB and our contact details are:

Please note that you can call us on the above number to:

  • order a certificate
  • book an appointment for a birth or death registration
  • book a citizenship ceremony

For all other enquiries, our call centre will take your contact details as we operate a call back service. We aim to return calls for all enquiries within one week although this is very dependent on the volume of calls we receive.

Opening hours

Our call centre helpdesk answers all our incoming telephone calls and is open 8am until 6pm Monday to Friday to take certificate orders, book appointments and respond to telephone enquiries. For complex matters we operate a call back service. Appointments at the Register Office and over-the-counter certificate orders can be made within the following times:

Day Hours
Monday 9am until 4pm
Tuesday 9am until 4pm
Wednesday 9am until 4pm
Thursday 9am until 6.30pm  (telephone enquiries until 6pm only)
Friday 10am until 4pm
Saturday By previous appointment only
Sunday Closed

Please note: that other than welcoming disability assistance dogs, we do not allow animals in the building.

Peterborough Ceremonies Guide

Ceremony Guide 2020
Size: 704KBFile format: pdf

Data protection (GDPR)

The Register Office for Peterborough is required by law to gather data on births, deaths, marriages and civil partnerships. We value your privacy and so you can find out more about how we use your data through the Register Office Privacy Notice and the Register Office's list of processing activities.

Privacy-Notice-Register-Office
Size: 93KBFile format: pdf

Parking

Free limited car parking is available at the Register Office. Please ensure you allow plenty of time before your appointment as alternative off-site parking may have to be found if all of our allocated parking bays are full.  

Suggestions and feedback

In 2019 at the register office there were 47 compliments and 6 complaints (none were upheld). Here are just a few examples of the very positive feedback we have received:

Birth registration: “We attended to register the birth of our twins and it was a really lovely experience when getting out of the house was incredibly hard work! The staff were truly lovely! Thank you.” Ceremonies: “Thank you so much – our day was perfect thanks to all of you” and “Easy to book – lots of information and nothing too much trouble.”

Certificate orders: “I cannot thank you enough for your time and for finding the missing piece of the jigsaw. 11/10 – most impressed!”

Citizenship ceremonies: “It was definitely a memorable moment and was perfect!” and “Very good, felt personal and appreciated. Thanks!”

Death registration: “What customer service I got here from Reception to Registration – you should be proud of your services”

You can use our online form to make a suggestion, leave a comment, or compliment.